Fitbit’s heart monitoring devices ‘wildly inaccurate’: Class-Action Lawsuit

Fitbit’s heart monitoring devices ‘wildly inaccurate’, claims class-action lawsuit

A class-action lawsuit against Fitbit has termed its heart monitoring devices to be ‘widely inaccurate’. The plaintiffs have accused Fitbit for false advertising. As per a complaint filed Tuesday in San Francisco federal court, Fitbit “are mis-recording heart rates by a very significant margin”.

The complaint that involves Fitbit’s two products- Charge HR wristband and Surge fitness watch, also reads that not one, but there are piles of customer complaints that confirms that heart monitoring devices are inaccurate. But Fitbit has strongly defended its products and has pointed towards internal studies to prove their accuracy.

Heather Pierce, a spokeswoman for the company, said that the case has no merit. “Fitbit stands behind our heart rate technology and strongly disagrees with the statements made in the complaint and plans to vigorously defend the lawsuit”, affirmed Pierce.

He mentioned that Fitbit is committed to making the best clip and wrist-based activity trackers on the market. The company’s team has performed internal studied to ensure the products’ performance. It has also said that though trackers provide better heart rate data than measures such as gym equipment, they are not intended to be scientific.

Fitbit remains the top seller when it comes to wearables despite the fact that its market share has dropped 22% in the third quarter of 2015. With time, the wearable technology is becoming competitive and analysts think that the rising competition may snatch away Fitbit’s lead in the market.

But they have also added that design is the USP and determining factor than technology. As per the complaint, the tracker shows inaccurate and dangerously low BPM numbers. The lawsuit is considered to be the second blow to Fitbit after its new smartwatch was met with a frosty reception by investors. Health experts have said that people should think twice before taking wearable’s data at face value.